Frequently Asked Questions
Expert guidance on your fine jewelry and timepiece purchases.
What is your standard shipping policy?
We offer complimentary insured ground shipping on all domestic orders over $500. For security purposes, all high-value shipments require an adult signature upon delivery.
What is your return and exchange policy?
If you are not completely satisfied, you may return or exchange your purchase within 14 days of delivery, provided the item is in its original, unworn condition with all security tags and packaging intact.
Do you offer professional jewelry appraisals?
Yes, every diamond or high-end jewelry purchase from Long's Jewelers includes a complimentary appraisal for insurance purposes, conducted by our GIA-certified gemologists.
Can I have my ring resized after purchase?
We provide one complimentary ring resizing for most engagement rings and bands within the first year of purchase, depending on the specific metal and design constraints.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer flexible financing options through Affirm and Wells Fargo, subject to credit approval.
Do you provide jewelry repair and maintenance?
Long's Jewelers offers a full suite of repair services, including prong tightening, stone replacement, watch servicing, and professional cleaning to ensure your pieces last a lifetime.